pm999's Privacy Policy
pm999 places the highest importance on the security of your personal information. Read this policy to learn in detail how we collect, use, and keep your information secure.
Introduction & Purpose
pm999 operates a safe and trusted online gaming and betting platform for users in Bangladesh. We place the highest priority on our users' privacy and are committed to keeping your personal information secure.
The purpose of this privacy policy is to clearly inform you of what types of information pm999 collects, why it is collected, how that information is used, and how long it is retained. We believe that maintaining full transparency in data protection is essential.
This policy applies to pm999's website, mobile platform, and all other related services. We reserve the right to update this policy at any time, and you will be notified of any significant changes.
What Information We Collect
The following types of information may be collected while using the pm999 platform:
Personal Identification Information
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address
- Mobile number
- Residential address
- National ID card or passport number (for identity verification)
Financial Information
- Information related to bKash, Nagad, Rocket, or Upay accounts (for transaction verification)
- Deposit and withdrawal history
- Account balance and transaction records
Technical & Usage Information
- IP address and device type
- Browser and operating system information
- Activity logs on the platform (login times, gaming history)
- Information collected through cookies and similar tracking technologies
- Referral source and navigation patterns
Purpose of Data Collection
pm999 uses your information for the following specific purposes:
- Account Management: For registering, verifying, and maintaining your account.
- Service Delivery: For processing gaming, betting, and financial transactions.
- Age Verification: To ensure that only users aged 21 and above can use the platform.
- Security & Fraud Prevention: To ensure account security and detect suspicious activity.
- Customer Support: To resolve your issues and provide assistance — via 24/7 live chat and email.
- Legal Obligations: To comply with applicable laws and regulations.
- Responsible Gaming: To monitor your gaming behaviour and provide support where needed.
- Platform Improvement: For data analysis to enhance the user experience.
Information Sharing & Disclosure
pm999 does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
Minimum necessary information may be shared with trusted service providers engaged for payment processing (bKash, Nagad, Rocket, Upay), technology services, and customer support. These providers are required to comply with our privacy standards.
Legal Obligations
Information may be lawfully disclosed pursuant to a court order, a legitimate request from a government or regulatory body, or in connection with an investigation into fraud or criminal activity.
Business Transfers
In the event of any merger, acquisition, or sale of assets involving pm999, your information may be transferred. You will be notified in advance in such cases, and continuity of this policy will be maintained.
Cookies & Tracking Technologies
The pm999 website uses cookies and similar technologies to enhance your browsing experience and ensure the proper functioning of the platform.
Types of Cookies
- Essential Cookies: Required for login sessions, security verification, and core platform functionality. These cannot be disabled.
- Functional Cookies: To remember your preferences and settings.
- Analytical Cookies: To understand platform usage and support improvements.
You can disable non-essential cookies from your browser settings. However, doing so may limit some features of the platform. By continuing to use the pm999 platform, you are considered to have consented to the use of essential cookies.
Data Retention & Deletion
pm999 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- All information is retained for as long as the account remains active.
- Financial transaction records may be kept for a specified period after account closure in accordance with legal obligations.
- Information required for fraud prevention and security investigations may be retained for a specified period.
Once the specified period has ended, your information is securely and irreversibly deleted or anonymised.
Data Security Measures
pm999 maintains multiple industry-standard technical and procedural security measures to ensure the safety of your information:
- SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
- Secure Servers: Data is stored in a secure and controlled environment.
- Access Controls: Only authorised staff can access information for specific purposes.
- Regular Security Reviews: Regular security assessments are conducted to identify and address system vulnerabilities.
- Two-Factor Authentication: The option to add an extra layer of security to your account.
- Staff Training: All staff receive regular training on data protection best practices.
Your Rights
You have the following rights regarding your personal information. To exercise these rights, contact pm999's support team:
Right to Access
You can find out at any time what information pm999 has collected about you and how that information is being used.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected. Maintaining accurate information is also our responsibility.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, this request may be limited in cases of legal obligations or ongoing investigations.
Right to Object to Processing
You can object to the processing of your information for marketing or profiling purposes.
Right to Data Portability
You can request to receive your personal information in a structured, commonly used format.
Responsible Gaming & Data
pm999 takes responsible gaming very seriously. To this end, we analyse information relating to your gaming behaviour, with the aim of:
- Identifying signs of excessive gaming and providing support where needed.
- Enforcing limits you set yourself (deposit limits, time limits).
- Properly managing self-exclusion requests.
The information used for this purpose is strictly limited and used solely for your protection. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes & Updates
pm999 may review and update this privacy policy from time to time. Policy updates may be required due to changes in the scope of services, adoption of new technologies, or legal changes.
For significant changes, we will notify you by email or via a notification on the platform. The updated policy will take effect from the date of publication. If you continue to use the platform after changes are made, you are considered to have accepted the new policy.
For any questions or concerns, contact pm999's support team. We are available 24/7 in both Bengali and English.
Privacy Contact
If you have any questions about this privacy policy, wish to exercise your data rights, or have any concerns, please contact us. pm999's support team is available around the clock in both Bengali and English.
Live Chat
Use live chat on the pm999 platform for immediate 24/7 support. The easiest way to get a quick resolution.
For detailed privacy-related requests or complaints, email us:
[email protected]