pm999 Terms and Conditions
Please read these terms carefully before using the pm999 platform — they form a legal agreement between you and us, and outline your rights and responsibilities.
By creating an account or using any service on the pm999 platform, you are considered to have accepted all the terms described below. If you do not agree with the terms, please refrain from using the service.
1. General Provisions and Definitions
These terms and conditions ("Terms") form a legally binding agreement between pm999 ("Platform", "we", "us") and each person who uses the platform ("User", "you", "your").
1.1 Key Definitions
- Platform: The pm999 website, mobile version, and all associated services.
- Account: A personal user profile registered on pm999.
- Balance: The total of real money and bonus funds held in an account.
- Bonus: Any incentive money or free credits provided by pm999.
- Wagering Requirement: The amount that must be wagered before a bonus becomes withdrawable.
These terms are written in Bengali and apply to users in Bangladesh. pm999 reserves the right to modify these terms at any time, and any changes will be published on the platform.
2. Account Registration and Eligibility
2.1 Age Limit
To open an account on pm999, you must be at least 21 (twenty-one) years of age. Minors are strictly prohibited from creating accounts, and if discovered, the account will be closed immediately and all balances will be forfeited.
For users aged 21 and above only. pm999 may request proof of identity at any time for age verification.
2.2 One Account Policy
Only one account is permitted per person, household, device, or IP address. Creating multiple accounts is prohibited, and if detected, all accounts and associated balances will be closed.
2.3 Accuracy of Information
All information provided at registration must be accurate, complete, and up to date. Providing incorrect or false information may result in account cancellation. Contact the support team if you need to update your details.
2.4 Account Security
Keep your account login details confidential and do not share them with any third party. Transferring or selling your account to another person is strictly prohibited. If you suspect unauthorized access, notify the pm999 support team immediately.
3. Deposit and Withdrawal Policy
3.1 Approved Payment Methods
Deposits and withdrawals on pm999 can only be made through the following methods:
- bKash — Bangladesh's most popular mobile banking service
- Nagad — Mobile financial service by the postal department
- Rocket — Mobile wallet service by Dutch-Bangla Bank
- Upay — Mobile payment platform by Uttara Bank
3.2 Minimum Amounts
Minimum deposit: ৳500 (same for all methods)
Minimum withdrawal: ৳800
3.3 Withdrawal Processing
Approved withdrawals are generally completed within 1 hour. Identity verification may be required before a withdrawal is processed. pm999 reserves the right to review any withdrawal to prevent fraud.
3.4 Deposit Account Consistency
Withdrawals will be made to the same payment method used for the deposit where possible. pm999 reserves the right to use an alternative method if necessary, and the user will be informed in advance.
4. Bonuses and Promotional Offers
4.1 Welcome Bonus
New users will receive a 200% bonus on their first deposit, up to ৳15,000. Examples of how the bonus is calculated:
- Deposit ৳1,000 → Bonus ৳2,000 → Total balance ৳3,000
- Deposit ৳16,000 → Bonus ৳15,000 (cap) → Total balance ৳31,000
4.2 Wagering Requirement
A 15x wagering requirement must be met before bonus funds can be withdrawn. Wagering is calculated on the bonus amount only, not on the deposit plus bonus combined.
Example: ৳2,000 bonus × 15 = after placing ৳30,000 in bets, winnings from the bonus can be withdrawn.
4.3 Bonus Usage Terms
- Bonuses can only be used to play games on the pm999 platform.
- A user may not combine multiple bonuses at the same time unless explicitly permitted in the terms.
- Using multiple accounts or a VPN to earn bonuses is prohibited.
- pm999 reserves the right to cancel a bonus in cases of suspected misuse.
4.4 Other Promotional Offers
pm999 runs various promotions and cashback offers from time to time. Each offer will have its own terms and conditions, which will be published alongside the offer. In case of conflict with the general terms, the offer-specific terms will take precedence.
5. VIP Program and Loyalty Rewards
pm999's VIP program has 5 tiers. Each tier provides weekly cashback and special benefits:
- Bronze — Up to 0.2% weekly cashback
- Silver — Up to 0.4% weekly cashback
- Gold — Up to 0.6% weekly cashback
- Platinum — Up to 0.8% weekly cashback
- Diamond — Up to 1.0% weekly cashback
pm999 sets the criteria for achieving VIP tiers, and users can move up to higher tiers based on regular activity on the platform. VIP benefits are non-transferable and may change if an account becomes inactive.
6. Prohibited Activities and Fair Play Policy
6.1 Prohibited Conduct
The following actions are strictly prohibited on the pm999 platform:
- Attempting to gain an advantage through fraud, manipulation, or dishonest means
- Using bots, scripts, or automated software
- Creating multiple accounts to obtain bonuses or other benefits
- Exploiting technical errors or bugs on the platform dishonestly
- Attempting unauthorized access to another user's account
- Using pm999 for money laundering or illegal financial activity
6.2 Consequences of Violations
If any of the prohibited actions listed above are proven, pm999 will immediately close the relevant account, cancel all bonuses and suspected winnings, and reserves the right to take legal action if necessary.
7. Gaming Policy and Betting Terms
7.1 Bet Acceptance
A bet is considered final only when the pm999 system confirms it and the corresponding amount has been deducted from the user's account. In the case of a bet that is uncertain due to a technical error, pm999's decision is final.
7.2 Winnings Payment
Winnings are automatically added to the balance after being correctly calculated and verified. If a calculation error is identified, pm999 reserves the right to correct it, even after payment has been made.
7.3 Game Providers
pm999 offers games from internationally certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi. Game outcomes are controlled by third-party certified random number generators (RNG).
7.4 Sports Betting
pm999 offers betting on various sports including cricket, football, and kabaddi. Betting markets provide opportunities to place different types of bets on matches such as Bangladesh vs India. pm999 reserves the right to change or close betting odds and markets.
8. Account Verification and KYC
pm999 may request identity verification from a user at any time. This process (KYC — Know Your Customer) is necessary for secure transactions and fraud prevention.
8.1 Required Documents
pm999 may request any of the following documents for verification:
- Copy of National ID (NID) or passport
- Recent utility bill or bank statement (for address verification)
- Proof of ownership of the payment method
If a verification request is not responded to, the account may be temporarily suspended and withdrawals may be held.
9. Responsible Gaming
pm999 believes that gaming is for entertainment and should always be enjoyed responsibly. We are committed to the wellbeing of our users.
9.1 Voluntary Limit Setting
Users can set deposit, bet, or loss limits on their account. A voluntary self-exclusion option is also available.
9.2 Support
If you need help with a gaming problem or addiction, pm999's support team is available 24/7. For more information, visit our Responsible Gaming page.
If gaming becomes a source of stress rather than enjoyment, please reach out to us. We are here to help.
10. Privacy and Data Protection
pm999 handles users' personal information with the utmost care. Your data is kept secure using SSL encryption and modern security technology.
To learn more about our policies on collecting, using, and protecting personal information, please read our Privacy Policy page. pm999 never sells your personal information to third parties.
11. Limitations of Platform Liability
11.1 Service Continuity
pm999 always strives to provide uninterrupted service, but temporary disruptions may occur due to technical maintenance, server issues, or other reasons. pm999 will not be held liable in such circumstances.
11.2 Third-Party Services
pm999 is not liable for disruptions to payment gateways, game providers, or other third-party services. However, pm999 will always assist in resolving such issues.
11.3 Internet Connection
pm999 is not liable for any loss or incomplete transactions resulting from an internet disconnection during a game or bet. After reconnection, the account status will be determined according to the information recorded in the system.
12. Account Closure and Termination
12.1 Closure at User's Request
Any user may request to close their account at any time. Any balance present at the time of the request will be returned (once verification is complete). Bonus funds that have not met the wagering requirement will be cancelled.
12.2 Closure at pm999's Initiative
pm999 reserves the right to close or suspend any account due to a breach of terms, evidence of fraud, or other reasonable grounds. The user will be informed as early as possible in such cases.
13. Dispute Resolution
For any complaint or dispute related to the use of pm999, please first try to resolve it through our support team.
13.1 Complaint Process
- First, notify the support team via 24/7 live chat.
- For written complaints, email us at [email protected].
- Support is available in both Bengali and English.
13.2 Finality of Decisions
In disputes regarding game results and transactions, pm999's system logs and database records will be considered final evidence. pm999's decisions based on these records are final.
14. Changes to Terms
pm999 reserves the right to change, modify, or update any part of these terms at any time. Changes will be published on the platform before they take effect.
If you continue using the platform after changes have been made, you will be considered to have accepted the new terms. Please visit this page regularly.
For important changes, pm999 will attempt to send a notification to registered users via their contact information.
15. Contact & Support
If you have any questions about these terms or need assistance, please contact pm999's support team:
- 24/7 Live Chat — for immediate assistance
- Email: [email protected]
- Support is available in Bengali and English
Welcome to pm999. We hope your experience will be safe, enjoyable, and responsible.